Ty Sullivan is the Director of Marketing and Social Media for one of New York City’s top restaurant management groups. He also speaks, teaches and designs Customer Service seminars as well as blogs on the subject.. He can be found on Twitter as part of the #CustServ Group. Ty was voted #2 Most Influential Person in Customer Service in 2011. I got to meet Ty at Summer Brand Camp last year, and since then he inspires and motivates me every day through his amazing Facebook and blog posts. He is a stellar human being reminding us all of the difference we can make every day! I am so glad to know Ty and cannot wait to see him again!